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Monday, March 26, 2018

Michelin Premier A/S tire review -- think twice about feedback

Ever wonder when you purchase a product that has earned fantastic reviews by others only to find that is doesn't meet those expectations after using it. This was my current experience, please read on to find out why.

After using the Michelin Premier A/S tires for approximately 6 months I tried to give my feedback to Michelin on their web-site. I had only tested them for 6 months due to the fact that I have dedicated winter tires. Below you will find my attempt to post a review on Michelin.ca and the reply I was given by Michelin.



Michelin noreply@michelin.com via bounce.exacttarget.com

7:19 PM (21 hours ago)


to me
It cannot be published to the website, but..


Nick,
Our staff has read your review and values your contribution even though it did not meet all our website guidelines.
Thanks for sharing, and we hope to publish next time!

Thanks again,
Michelin North America, Inc.
Michelin Premier A/S after one year (non winter use)
Michelin Premier A/S tires after 6 months, as I have dedicated winter tires.
Driving style is normal to somewhat spirited replaced the
OEM Turanza 470's on 2010 Honda Fit Sport. GOOD: super quiet probably the quietest tire I
have ever used also above average grip in the rain. BAD: handling is unacceptable almost dangerous,
very spongy and floaty feeling on turns. I have actually have reduced my speed going into turns.
Purchased at Costco.ca on May 16, 2017 recommended to me by their Michelin certified techs
as a grand touring performance tire (misrepresented).
E-mailed Michelin but no reply after case #. Past 3 month Costco return, not happy!


Contact Customer Service with questions or concerns. If you no longer wish to receive notifications like this, you can unsubscribe any time.
This email was sent by: Michelin
Street Address, City, State, 12345, USA


As you can see by their reply, it does not meet their website guidelines. In laments terms if they don't like your review (not positive enough) they won't publish it. So basically they are skewing the reviews of the tire towards the positive only. Thus the potential buyer is given a false sense the the product will exceed their expectations. I tried sending an email to Michelin explaining the situation and was given a case number. I was told that a Michelin representative would contact me in a few days they never did.

In conclusion my HONEST review of the Michelin Premier A/S tires:
This is a good touring tire NOT a performance tire as marketed by the certified Michelin rep at Costco.
Super quiet, negligible road noise, very good grip in the rain. Cornering and handling is sub par, tires feel squishy and bouncy on difficult turns.
If you are looking for a good touring tire to get you around town this will work (very pricey). If you are a somewhat spirited driver and like to have some fun while driving look elsewhere, specifically Continental DW or DWS.

UPDATE: Yesterday we got around 2 cm (1 inch) of really wet snow on the ground. Gave me a chance to test the Premiers on the wet stuff. Gotta say I was impressed, excellent starting and stopping abilities. No slipping whatsoever in first gear off the stop, and stopping was slippage free, ABS didn't even come on. 
It appears to me that the compound used on the tire by Michelin is softer in nature. This would explain the excellent ability of the tire in the rain and snow as well as the quiet ride. On the downside it also explains it's sub-par handling abilities of the Premier A/S in turns.